Overview (Main terms)

  • Only registered users may buy and sell on iLancinghub.com. Registration is free.
  • Job on iLancinghub may be offered at a base starting price of $5. Some Job’s are offered at a base price of more than $3 as determined by the Seller.
  • Buyers pay iLancinghub in advance to create an order (see Purchasing Section below regarding payment terms).
  • Orders are purchased through the Order button found on a Seller’s Job’s page or through a Custom Offer.
  • For fees and payments please read the purchasing section here.
  • Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Canceling orders will affect sellers’ reputation and status.
  • Users may not offer or accept payments using any method other than placing an order through iLancinghub.
  • When purchasing a Job, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their job page.
  • Note : Some Job’s charge additional payments (through Job’s Extras) for Commercial Use License.
  • iLancinghub retains the right to use all published delivered works for iLancinghubmarketing and promotion purposes.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.
  • Users undertake to comply with iLancinghub’s Community Standards, which are a set of behavior rules and guidelines, applicable to the iLancinghub community and marketplace in addition to these Terms of Service, as updated from time to time.

 

SELLERS

Basics

  • Sellers create Job on iLancinghub to allow Buyers to purchase their services.
  • Sellers may also offer Custom Offers to Buyers in addition to their job.
  • Each Job you sell and successfully complete accredits your account with net revenue of 95% of the purchase amount.
  • iLancinghub accredits Sellers once an order is completed.
  • If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s iLancinghub’s Balance.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the order is marked as complete.
  • Sellers may not promote their Job or any iLancinghub content via the Google Ads platform.
  • Sellers may withdraw their revenues using one of iLancinghub’s withdrawal options (see Withdrawal Section below regarding payment terms).
  • The Seller’s rating is calculated based on the order reviews posted by Buyers.
  • For security concerns, iLancinghub may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple iLancinghub accounts to a single withdrawal provider.
  • Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the job’s page or on the Logo Maker order page is inclusive of all such taxes and charges that may apply to the Sellers.
  • Appointment as Limited Payment Collection Agent: Seller hereby appoints iLancinghub as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to iLancinghub shall be considered the same as a payment made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by iLancinghub(or its Payment Services Provider, as applicable), and iLancinghub (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that iLancinghub (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against iLancinghub and not the Buyer directly. Seller agrees that iLancinghub may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that iLancinghub may deem necessary or prudent.
  • iLancinghub partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with iLancinghub’s Balances. All payments services in connection with the withdrawal of funds on the iLancinghub platform are performed by iLancinghub’s Payment Services Providers.
  • Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

Custom Offer

  • Sellers can also send Custom Offers addressing specific requirements of a Buyer.
  • Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
  • Custom Offers are sent from the conversation page.
  • Services provided through Custom Offers may not violate iLancinghub’s Terms of Service and/or our Community Standards.

Withdrawing Revenues

  • To withdraw your revenue, you must have an account with at least one of iLancinghub’s Payment Service Providers(Paypal, Payoneer,) for the withdrawal methods. All funds eligible for Withdrawal will be held on your behalf at an account with iLancinghub’s Payment Services Provider. All payment services, including withdrawal services, will be provided by iLancinghub’s Payment Services Provider.
  • Your iLancinghub profile can be associated with only one account from each iLancinghub withdrawal method. A Payment Service Provider withdrawal account can be associated with only one iLancinghub’s profile.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the order is marked as complete.
  • To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
  • Withdrawals can only be made in the amount available to you.
  • Withdrawal fees vary depending on the withdrawal method.
  • Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
  • In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by iLancinghub’s Payment Services Providers. Your iLancinghub’s Balance is always derived from its US$ value and, therefore, the local currency amount of your iLancinghub Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in US$.

BUYERS

Basics

  • You may not offer direct payments to Sellers using payment systems outside of the iLancinghub’s platform.
  • iLancinghub retains the right to use all publicly published delivered works for iLancinghub’s marketing and promotional purposes.
  • Buyers may request a specific service from the Post a Request feature. Services requested on iLancinghub must be an allowed service oniLancinghub.

Purchasing

  • Buyers pay iLancinghub to create an order from a Seller’s Job page or Custom Offer, using the Order Now button or through the Logo Maker. iLancinghub partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with iLancinghub Balances. All payments services in connection with the collection of funds on the iLancinghub platform are performed by iLancinghub’s Payment Services Providers.
  • iLancinghub serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by iLancinghub (or its Payment Services Provider, as applicable), andi Lancinghub (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that iLancinghub (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against iLancinghub and not the Buyer directly.
  • In addition, buyers can request a Custom Order which addresses specific Buyer requirements and receive a Custom Offer from Sellers through the site or through Lancinghub Anywhere.
  • In most locations, purchases on iLancinghub can be made by using one of the following payment methods: Credit Card, PayPal, iLancinghub Credits or existing iLancinghub Balance. Additional payment methods may apply in certain locations.
  • Service fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover administrative fees. As of May 2018, the current fees assessed to the total purchase commission are 5% on purchases up to $40.
  • Your existing iLancinghub Balance will be automatically applied to your next purchase.
  • You may not offer Sellers to pay or make payment using any method other than through the iLancinghub.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, payment information in connection with withdrawals is collected by either iLancinghub or iLancinghub’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for proposes of processing withdrawal payments. iLancinghub is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
  • By using any payment method and/or providing payment details for making purchases on iLancinghub, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on iLancinghub.com; and (d) such actions do not violate any applicable law.

 

Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact iLancinghub’s support at [email protected]

Basics

  • Order cancellations can be performed oni Lancinghub, when eligible, by Customer Support or through the Resolution Center per order.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that a Buyer or Seller encounters an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
  • iLancinghub, through its Payment Services Providers, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
  • If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s iLancinghub’s Balance.
  • Revisions to deliveries can be performed by Sellers based on the Seller’s post and customer care. Sellers may determine the number of revisions offered to Buyers, including no revisions.
  • Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
  • Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

  • Eligibility for requests to iLancinghub to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the iLancinghub delivery system. See below for Order specific eligibility.
  • Completed orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, up to 7 days after the order is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).
  • In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 7 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s iLancinghub’s Balance and will be deducted from the Seller’s iLancinghub’s Balance or, if there are no sufficient amounts in the Seller’s iLancinghub Balance, from future revenues of such Seller.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Job Page. Buyers may rate their experience with the Seller on the Order Page, including the overall level of service quality received.
  • Buyers must use iLancinghub Resolution Center to address their concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the Buyers failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of iLancinghub.
  • Any non-permitted usage of iLancinghub encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations of iLancinghubs Terms of Service.
  •  iLancinghub’s  Customer Support will cancel orders based on, but not limited to, the following reasons:
    • Active Orders (after the buyer submits their requirements and before the seller delivers on iLancinghub)
      • The Seller is late and unresponsive for more than 24 hours while the order is marked as Late.
      • Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
      • Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the Seller’s delivery.
      • The user is no longer an active iLancinghub user due to Terms of Service violations or closure of their account.
    • Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as Finished)
      • The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to Buyers. Note: Multiple reported offenses will result in permanent suspension of your account.
      • The Seller delivers no files and/or proof of work related to the agreed-upon order requirements. Note: The subjectivity of the materials in question will be reviewed by our Customer Support team.
      • The Seller requests additional payments, on or off the iLancinghub platform, by withholding the final delivery of services directly related to the agreed requirements.
      • The Seller is withholding the final delivery of services for improved ratings.
      • Buyers who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.
      • Buyers who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.
    • Finished Orders (after the order is marked as complete and before the 7-day limitation)
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Buyers who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Job Page and cannot be retroactively included once the order is completed for over 14 days.
      •  iLancinghub Customer Support will review cases of Order delivery manipulation that prevents Buyers and Sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.

Refunds

  •  iLancinghub does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s iLancinghub’s Balance and are available for future purchases on iLancinghub. Until January 1, 2019, funds returned to your iLancinghub Balance from canceled orders will not include service fees paid. As of January 1, 2019, iLancinghub’s returns service fees to your iLancinghub’s Balance once an order is canceled. In any event, if the service fees were not returned to your iLancinghub’s Balance following an order cancelation, such service fees amount will be exempted from your next purchase on iLancinghub.com.
  • Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

if you have any query regarding this you can mail us at [email protected]